SOL Ticket is a program that manages the incidents related to the sites raised by the landlords to the contact center.

With SOL Ticket, the different persons involved in the problem can communicate effectively and promptly, managing the process, monitoring progress, keeping memory of all the steps taken between the various operators and extracting reports.

SOL can handle Legal Tickets, special tickets that follow, within the SOL Ticket, a management process distinct from normal tickets. These tickets are handled directly by legal department and follow a different workflow.

SOL Lifecycle manages those tickets that needs an extraordinary maintenance intervention to be solved. SOL Lifecycle is strictly connected to SOL Tickets.

Key functionalities:

• Integrated with SOL Sites for list of locations
• Integrated with SOL Lifecycle for tickets that converts into civil works on the site
• Workflow management
• Assignation of the tickets to groups and team leaders
• Notes management
• SLA and KPI tracking
• Documents management linked to the tickets
• Reporting