DATACENTERS
Enterprise-level hosting ensuring 24/7 availability, robust disaster recovery, and scalable performance for over 10,000 users and millions of stored documents.
DEPLOYMENT OPTION
Flexible deployment options: hosted in secure Italian datacenters, on-cloud via AWS or Google with full IT management, or on-premises tailored to your infrastructure with virtual machines or containerized solutions.
SERVICES
Comprehensive services include multilingual help desk support (L1, L2, L3), proactive maintenance for all deployment options, and expert consultancy for tailored process configuration.
DATACENTERS
DATACENTER
SOL is hosted on a TIER IV datacenter and Disaster Recovery is executed on Google Cloud Platform (Europe Zone), immediately activated in case of any major problem.
SECURITY
Site access, data security, high availability and disaster recovery guaranteed, 365 days, 24*7
USAGE
>125 customer applications, 76 virtualized servers (without backup servers), >10.000 configured users and more than 20.000.000 documents stored
Backup GOOGLE CLOUD
Vicenza – Main Datacenter
DEPLOYMENT OPTION
HOSTED
The application is installed in Telnet servers dedicated to the application in the datacenter located in Italy.
For this service Telnet manages end to end the entire IT solution:
- Connectivity and networking
- Servers setup
- Systems administration
- Application updates
- Performances/resources monitoring
- Backup procedures
- Disaster recovery procedures
ON-CLOUD
The application is installed in Amazon Web Services (AWS) or Google Cloud Platform (GCP) environment.
For this service Telnet manages the following activities:
Cloud environment setup
Servers setup
Systems administration
Application updates
Performances/resources monitoring
Backup procedures
Disaster recovery procedures
ON-PREMISES
The application is installed in customer environment. In this case it is necessary to define an installation project together with the customer.
Depending on the customer environment Telnet can deliver Virtual Machines with VMWare technology or Dockers / kubernetes infrastructure. Based on the analysis results it will be possible to define time and costs of the installation project.
For this service Telnet manages end to end the entire IT solution:
Connectivity and networking
VM or docker/kubernetes setup
Systems administration
Application updates
Performances/resources monitoring
SERVICES
HELP DESK
- Hosting/on-Cloud/on-premise services (depending on deployment option)
- Checking server log files
- Checking hard disk space
- Examining any folder permissions
- Examining security features
- Installing security software patches
- Performing regular comprehensive backups
MANTAINANCE
- Available from 8:30 to 17:30 in working days
- Reachable by e-mail
- Local Language
- Services are L1, L2 and L3
CONSULTANCY
Service is executed by a Telnet senior analyst with the aim to help customer to define a process and to configure it in a SOL PM Job Template.
The service is performed in remote or local based on customer needs, minimum session is half day
The service is optional, based on a daily fee.
